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Contact Us

Our operating hours are 12pm-5pm EST Monday through Friday. We are closed Saturday and Sunday.

Our preferred mode of contact is via e-mail at info@greenbrierpercussion.com

You will receive the fastest response and service if you contact us via e-mail.

For urgent matters or new purchases contact us via Phone at +1 (844) 218-3786, toll free.




Q: My tracking number says it's invalid?

A: This means the item was packed and the label was created, but the shipping company has not scanned it into their system yet. When you get a tracking number before 3pm EST on a day, it will validate that evening. After 3pm, it will be picked up by the carrier the next day.

Q: My tracking number is not showing up in (FEDEX, UPS, USPS) system!?

A: Copy your tracking number and google search it, the correct carrier will be your result. USPS numbers are long and usually start with a 9. FedEx numbers start with a 7 and are shorter. UPS numbers start with 1Z.

Q: Do you have Sabian Custom Shop Cymbal X in stock?

A: No, we sold out of all of the custom shop pieces. We no longer carry Sabian products.

Q: I have a return/damaged item, what do I do?

A: E-mail info@greenbrierpercussion.com a picture of the damage, and an explanation of the issue. We must receive this via e-mail before phone assistance can help at all.


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